Privacy Policy

Section 1 - Information We Collect

• •Account details — full name, email address, phone number, gender and date of birth
• •Identity verification (venue owners only) — CNIC number, used to verify the person listing a venue
• •Profile content — username, profile photo and bio, if you add them
• •Bookings and payments — booking history, wallet credit balance and payment transaction records
• •Messages — direct messages you send to other players, so the conversation appears for both of you
• •Location — your city. If you list a venue and choose “use my location”, your device location is used once to place that venue’s map pin. We do not track your location in the background
• •Device information — browser and device details, and a notification token so booking alerts can reach your phone

Section 2 - How We Use Your Data

• •To process bookings and payments
• •To send booking confirmations and reminders
• •To improve our platform and services
• •To send important account notifications
• •To prevent fraud and ensure security

Section 2B - How We Use Activity Data

While you are signed in, Playra records how you use the app so we can improve it and help venues plan. This covers venues you view or return to, searches and filters you use, bookings you make or cancel, matches and queues you join, reviews you read or write, and notifications you open — along with the hour and day each happened.

We use this to recommend venues, understand busy periods, and give venue owners aggregate demand insight: how popular their venue is, whether it is trending, and which hours are in demand.

Venue owners never see your identity in these insights — they see counts and trends, not who did what. Only your own bookings identify you to a venue you have booked with. This data is never sold, and never used for advertising.

Section 3 - Data Sharing

We do not sell your personal data to third parties. We only share data with:

• •Payment processors (JazzCash, EasyPaisa, card networks) to process payments
• •Venue owners (only booking details relevant to your reservation)
• •Legal authorities if required by law

Section 4 - Data Security

• •All data stored securely on Supabase (AWS infrastructure)
• •SSL encryption on all connections
• •Passwords are never stored in plain text
• •Regular security audits

Section 5 - Your Rights

• •Access your personal data anytime
• •Request data correction or deletion
• •Cancel your account at any time
• •Email [email protected] for any data requests

Section 6 - Account & Data Deletion

You can permanently delete your Playra account and personal data at any time:

• •In the app: open the menu (or your Profile) and tap Delete account, then confirm.
• •On the web: go to your Profile and use Delete account.
• •Or email [email protected] and we will delete your account for you.

Deleting your account removes your personal information — your name, username, photo, phone number, date of birth and other profile details — and permanently disables your login. Your booking, match and payment history is retained in anonymized form, no longer linked to your name or contact details, for legal, tax, business-record and fraud-prevention purposes. Venue owners should contact us to close an owner account so that existing customer bookings are handled correctly.

Section 7 - Cookies

• •We use essential cookies for login sessions
• •Analytics cookies to improve the platform
• •No advertising cookies, and we do not track you across other websites
• •You can disable cookies in browser settings

Section 8 - Contact